Security Configuration

DoD Certificate Setup

Prepare a DoD PKI root certificate for secure Ask Sage connections on DoD/DoW networks


Table of Contents
  1. Prerequisites
  2. DoD Certificate Configuration
  3. Troubleshooting
  4. Additional Resources

Instance-Specific Base URL: The endpoints and configuration shown reflect the instance at chat.asksage.ai. The api. prefix and path suffix stay the same across deployments — only the instance segment in the middle changes based on which Ask Sage instance you are logging into. Always use the instance approved by your organization and applicable regulatory requirements, and match the base URL in your configuration to the instance you authenticate against.


Prerequisites

Prerequisites

Before configuring DoD/DoW certificates, ensure you have the following:

Ask Sage Account

Sign up or log in

OpenSSL

Used to convert the certificate bundle to PEM format


DoD Certificate Configuration


Troubleshooting

Troubleshooting

Issue: Certificate Errors

SSL/TLS certificate validation failures

Solutions:

  • Verify .pem file path is absolute and correct
  • Use forward slashes in paths (even on Windows)
  • Ensure certificate conversion completed successfully
  • Download the latest DoD certificate bundle
  • Check file permissions (must be readable)

Additional Resources

Documentation & Resources

Have Questions? Reach out to us at support@asksage.ai

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