Token Administration

Token Management

Manage and distribute tokens for users on the Ask Sage platform

Table of Contents

1. Assigning Tokens Manually (Shared Token Pool Off)
   1. Confirming Token Availability
   2. Step-by-Step Token Assignment

Administrators have the ability to manage tokens for users on the Ask Sage platform. This section covers how Administrators can effectively manage and distribute tokens to users in their organization.

User Management Table

Shared Token Pool Organizations: If your organization has Shared Token Pool billing turned on (see Token Distribution), the manual per-user editing flow described below is disabled. Every member draws directly from the org's shared pool instead of an individual monthly limit, and the Max Inference Tokens / Max Embedding Tokens columns in the User Table become reference-only. Turn the Shared Token Pool off to manage individual user limits again.

Minimum Requirements:

• All users are required to have a minimum amount of Ask Sage Tokens, set by Token Distribution Policy settings or set by default. For example, if you have 4 accounts and purchased 2M tokens, each account would be assigned 200K Ask Sage tokens each if using the default settings.
• If more tokens are needed, contact us at sales@asksage.ai

Assigning Tokens Manually (Shared Token Pool Off)

Token Assignment Overview

For organizations that have not enabled the Shared Token Pool, Administrators can assign tokens to individual users directly from the User Table in the Admin Panel. Organizations with automated allocation needs should instead use the presets and rebalancing schedules covered in Token Distribution.

Confirming Token Availability

Token Availability Check

Before assigning tokens to users, Administrators need to ensure that they have the necessary tokens available in their Enterprise Account. To confirm the availability of tokens, Administrators can review the token allocation columns in the User Table, where the per-user Max Inference Tokens and Max Embedding Tokens are visible alongside current usage.

Need More Tokens? If more tokens are needed, contact us at sales@asksage.ai

Step-by-Step Token Assignment

Token Distribution Process

Administrators can assign and distribute tokens as needed within their organization. Follow these steps to assign tokens to users:

Token Assignment Steps

1. Navigate to the User Management tab of the Admin Panel
2. Locate the user you want to assign tokens to
3. Double-click the value in the Max Inference Tokens column to enter edit mode
4. Type the new token value and press Enter or click outside the cell to confirm
5. A blue Save Changes button will appear in the bottom left corner — click it to lock in the change
6. Repeat for Max Embedding Tokens

Max Inference Tokens and Max Embedding Tokens columns in edit mode

Token Type Definitions

Understanding the different token types is essential for proper token allocation:

• Max Inference Tokens: Represents the total number of inference tokens assigned to a user
• Max Embedding Tokens: Represents the total number of tokens assigned to a user for embedding purposes

Token Usage Explanation: Inference tokens are used when a user interacts with the Ask Sage platform to generate responses. Embedding tokens are used when a user ingests data into the datasets.