Token Administration
Token Requests
Review and act on user-submitted requests for additional token allocation
Table of Contents
Users on the Ask Sage platform can submit requests to their administrator when they need additional tokens. The Token Requests panel provides administrators with a centralized queue to review, approve, or deny these requests.
Token Requests Panel — Administrator View
Request Queue
The request queue displays all token requests submitted by users in your organization. A total count is shown at the top of the panel. Administrators can filter the queue using the following tabs:
- Pending — requests awaiting administrator review
- Approved — requests that have been approved
- Denied — requests that have been denied
- All — all requests regardless of status
Request Table
Each token request appears as a row in the table with the following columns:
- User Email — the email address of the user who submitted the request
- Requested Amount — the number of additional tokens the user is requesting
- Reason — the explanation provided by the user for why they need more tokens
- Current Tokens — the user's token allocation at the time the request was submitted
- Status — the current state of the request: Pending, Approved, or Denied
- Date — the timestamp of when the request was submitted
- Actions — controls to approve or deny the request
Approving and Denying Requests
Use the Actions column to review and respond to each request:
- Approve — grants the requested token amount to the user. The user's allocation is updated immediately and the request status changes to Approved.
- Deny — rejects the request. The request status changes to Denied and the user's allocation remains unchanged.
Note: Before approving a request, confirm that your organization has sufficient unallocated tokens available. You can verify this in the Allocation Status section of the Token Distribution panel.