User Management
As an Administrator of an Enterprise Account
, you have the ability to manage users and their access to the Ask Sage platform. We will cover how Administrators can manage users and their access to the Ask Sage platform.
Activating/Disabling Users Accounts
If you are an Administrator of an Enterprise Account
, and do not have access check that you have setup multi-factor authentication (MFA) for your account. This is a mandatory requirement for all admin users who will be managing the Enterprise Account
.
Activating Users
For Activating
users on Ask Sage, administrators will focus on the Paid
column first. Select the Force
button, which will change the status between False
and True
. Administrators need to set the Paid
column status to True
for the user they want to activate.
For the Paid
column False
and True
mean the following:
False
: User will not have access to paid features - but will still be able to login.True
: User will have access to the paid features of the Ask Sage platform.
The Banned
column discussed in the section also needs to be set to False so users can access the platform.
Disabling Users
If Administrators want to disable an Ask Sage account, administrators can ban/remove access to a user with the Banned
column
For the Banned
column:
False
: User will have access to the accountTrue
: User will not have access to the account
Additionally, the Paid
column should be set to False
to disable access to paid features.
If tokens were assigned to the user, then they can be reassigned to another user by the Administrators. Subsequently, Administrators can be re-enable access to the account by setting the Banned
column to False
and the Paid
column to True
.
User accounts can not be deleted as all data needs to be retained for 3 years due to compliance regulations.