User Administration

User Management

Manage users and their access to the Ask Sage platform

Table of Contents

1. Adding and Removing User Accounts
2. Activating and Disabling User Accounts
   1. Activating Users
   2. Disabling Users

As an Administrator of an Enterprise Account, you have the ability to manage users and their access to the Ask Sage platform. This section covers how Administrators can effectively manage users and their access levels.

Enterprise Account Dashboard

Adding and Removing User Accounts

User Addition and Removal

Important: To add or remove users to the Enterprise Account, please send the list of registered email addresses to support@asksage.ai. Only Administrators of an Enterprise Account can request to add or remove users.

Activating and Disabling User Accounts

Prerequisite: If you are an Administrator of an Enterprise Account and do not have access, check that you have setup multi-factor authentication (MFA) for your account. This is a mandatory requirement for all admin users who will be managing the Enterprise Account.

Activating Users

User Activation Process

To activate users on Ask Sage, follow these steps:

1. Navigate to the Paid column in the User Table
2. Select the Force button to toggle the status
3. Set the Paid column status to True for the user you want to activate
4. Ensure the Banned column is set to False to allow platform access

Understanding Paid Status:

• False: User will not have access to paid features but will still be able to login
• True: User will have access to the paid features of the Ask Sage platform

Automatic Token Assignment: When activating a user, the user is automatically assigned a default volume of tokens (for example, 200K or 500K tokens).

User Table with Paid and Banned Columns

Disabling Users

User Disabling Process

Reducing Access (Non-Paid Status)

To disable a user and reduce their access, follow these steps:

1. Select Force in the Paid column to prompt the user to non-paid status
2. Set token values to 1000 for both Max Tokens and Max Train Tokens
3. Click Save after each token update (you must update tokens one at a time)

Completely Banning a User

To completely ban a user from the platform, follow these steps:

1. Locate the Banned column in the User Table
2. Select Force in the Banned column to toggle the status
3. Set the Banned column to True

Understanding Banned Status:

• False: User will have access to the account
• True: User will not have access to the account

Re-enabling Access: If tokens were assigned to the user, they can be reassigned to another user by Administrators. Subsequently, Administrators can re-enable access to the account by setting the Banned column to False and the Paid column to True.

Data Retention: User accounts cannot be completely deleted as all data needs to be retained for 3 years due to compliance regulations.